@article{f5e6b67402f84337b352159360506b4b,
title = "A behavioural approach to CRM systems evaluation",
keywords = "Business and management studies, CRM, IT evaluation, behaviours, conceptual framework, emotions, technology acceptance",
author = "Rachel McCalla and Jean-Noel Ezingeard and Kevin Money",
year = "2003",
language = "English",
volume = "6",
pages = "145--154",
journal = "Electronic Journal of Information Systems Evaluation",
issn = "1566-6379",
publisher = "Academic Conferences Ltd.",
number = "2",
}