A process-oriented perspective on customer relationship management and organizational performance: an empirical investigation

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	1170-1185
Journal	Industrial Marketing Management
Volume	39
Issue number	7
Early online date	25 Feb 2010
DOIs	https://doi.org/10.1016/j.indmarman.2010.02.001
Publication status	Published - 31 Oct 2010

Keywords

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title = "A process-oriented perspective on customer relationship management and organizational performance: an empirical investigation",

keywords = "Business and management studies",

author = "Abbas Keramati and Hamed Mehrabi and Navid Mojir",

year = "2010",

month = oct,

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language = "English",

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journal = "Industrial Marketing Management",

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}

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T1 - A process-oriented perspective on customer relationship management and organizational performance

T2 - an empirical investigation

AU - Keramati, Abbas

AU - Mehrabi, Hamed

AU - Mojir, Navid

PY - 2010/10/31

Y1 - 2010/10/31

KW - Business and management studies

U2 - 10.1016/j.indmarman.2010.02.001

DO - 10.1016/j.indmarman.2010.02.001

M3 - Article

SN - 0019-8501

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SP - 1170

EP - 1185

JO - Industrial Marketing Management

JF - Industrial Marketing Management

IS - 7

ER -