A process-oriented perspective on customer relationship management and organizational performance: an empirical investigation

Abbas Keramati, Hamed Mehrabi, Navid Mojir

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	1170-1185
Journal	Industrial Marketing Management
Volume	39
Issue number	7
Early online date	25 Feb 2010
DOIs	https://doi.org/10.1016/j.indmarman.2010.02.001
Publication status	Published - 31 Oct 2010

Keywords

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