A profile deviation analysis of top performing service employees in bank branches and call centers

Neeru Malhotra; Felix Mavondo; Avinandan Mukherjee

A profile deviation analysis of top performing service employees in bank branches and call centers

Neeru Malhotra
, Felix Mavondo
, Avinandan Mukherjee

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - Feb 2009
Event	AMA Winter Educator's Conference 2009 : Marketing Theory and Applications - Florida, U.S. Duration: 20 Feb 2009 → 23 Feb 2009

Conference

Conference	AMA Winter Educator's Conference 2009 : Marketing Theory and Applications
Period	20/02/09 → 23/02/09

Bibliographical note

Organising Body: American Marketing Association

Keywords

Business and management studies

Cite this

@conference{2c41a05c542e439db4a23554b40a6498,

title = "A profile deviation analysis of top performing service employees in bank branches and call centers",

keywords = "Business and management studies",

author = "Neeru Malhotra and Felix Mavondo and Avinandan Mukherjee",

note = "Organising Body: American Marketing Association; AMA Winter Educator's Conference 2009 : Marketing Theory and Applications ; Conference date: 20-02-2009 Through 23-02-2009",

year = "2009",

month = feb,

language = "English",

}

TY - CONF

T1 - A profile deviation analysis of top performing service employees in bank branches and call centers

AU - Malhotra, Neeru

AU - Mavondo, Felix

AU - Mukherjee, Avinandan

N1 - Organising Body: American Marketing Association

PY - 2009/2

Y1 - 2009/2

KW - Business and management studies

M3 - Paper

T2 - AMA Winter Educator's Conference 2009 : Marketing Theory and Applications

Y2 - 20 February 2009 through 23 February 2009

ER -