A re-examination of the relationship between value, satisfaction and intention in business services

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	345-357
Journal	Journal of Services Marketing
Volume	21
Issue number	5
DOIs	https://doi.org/10.1108/08876040710773651
Publication status	Published - Sept 2007

Keywords

@article{a37e6246977c4233987a16162f9fbf0b,

title = "A re-examination of the relationship between value, satisfaction and intention in business services",

keywords = "customer satisfaction, management consultancy, Business and management studies",

author = "Graham Whittaker and Lesley Ledden and Kalafatis, \{Stavros P.\}",

year = "2007",

month = sep,

doi = "10.1108/08876040710773651",

language = "English",

volume = "21",

pages = "345--357",

journal = "Journal of Services Marketing",

issn = "0887-6045",

publisher = "Emerald Group Publishing Ltd.",

number = "5",

}

TY - JOUR

T1 - A re-examination of the relationship between value, satisfaction and intention in business services

AU - Whittaker, Graham

AU - Ledden, Lesley

AU - Kalafatis, Stavros P.

PY - 2007/9

Y1 - 2007/9

KW - customer satisfaction

KW - management consultancy

KW - Business and management studies

U2 - 10.1108/08876040710773651

DO - 10.1108/08876040710773651

M3 - Article

SN - 0887-6045

VL - 21

SP - 345

EP - 357

JO - Journal of Services Marketing

JF - Journal of Services Marketing

IS - 5

ER -