A strategic approach to mitigating operational failure across transitions

Diyana Syafiqah Abd Razak; Grant Mills; Aeli Roberts

doi:10.1177/8756972820928703

A strategic approach to mitigating operational failure across transitions

Diyana Syafiqah Abd Razak, Grant Mills, Aeli Roberts

Research output: Contribution to journal › Article › peer-review

Abstract

It is recognized that projects continue to deliver operational assets that are partially defective. This article proposes this because the causes of operational failures have not been extensively analyzed. This study explores how an infrastructure client made quality a strategic and project delivery necessity by undertaking research to analyze operational failure. A mixed-method approach consisting of three phases was used: (1) to understand the operational failure elements; (2) to explore the causes of operational failure; and (3) to develop a new strategic framework to address failure mitigation. The study showed the need for transferring, applying, and recognizing capabilities across strategic business, project delivery, and operational use transitions.

Original language	English
Pages (from-to)	474-488
Journal	Project Management Journal
Volume	51
Issue number	5
Early online date	22 Jun 2020
DOIs	https://doi.org/10.1177/8756972820928703
Publication status	Published - 1 Oct 2020

Keywords

Business and management studies

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Abd-Razak-D-S-45910-VoRFinal published version, 4.16 MBLicence: CC BY

https://doi.org/10.1177/8756972820928703

Cite this

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A strategic approach to mitigating operational failure across transitions

Abstract

Keywords

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