A study of the effectiveness of using early resolution methods to resolve student complaints in Higher Education

Susan Scott-Hunt, Susan Watson, Jane Lindsay, Konstantina Kalogeropoulou, Michelle Proyer

Research output: Book/Report › Commissioned report › peer-review

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Keywords

@book{301c6b6a34844aafae8c131de76130d8,

title = "A study of the effectiveness of using early resolution methods to resolve student complaints in Higher Education",

keywords = "Education",

author = "Susan Scott-Hunt and Susan Watson and Jane Lindsay and Konstantina Kalogeropoulou and Michelle Proyer",

year = "2016",

month = jan,

language = "English",

publisher = "Kingston University",

address = "United Kingdom",

}

TY - BOOK

T1 - A study of the effectiveness of using early resolution methods to resolve student complaints in Higher Education

AU - Scott-Hunt, Susan

AU - Watson, Susan

AU - Lindsay, Jane

AU - Kalogeropoulou, Konstantina

AU - Proyer, Michelle

PY - 2016/1

Y1 - 2016/1

KW - Education

M3 - Commissioned report

BT - A study of the effectiveness of using early resolution methods to resolve student complaints in Higher Education

PB - Kingston University

CY - Kingston upon Thames, U.K.

ER -