Antecendents and consequences of role clarity in explaining employee-perceived service quality in call centers

Avinandan Mukherjee; Neeru Malhotra

Antecendents and consequences of role clarity in explaining employee-perceived service quality in call centers

Avinandan Mukherjee
, Neeru Malhotra

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - Feb 2005
Event	AMA Winter Educators' Conference 2005 : Marketing Theory and Applications - San Antonio, Texas, U.S. Duration: 11 Feb 2005 → 14 Feb 2005

Conference

Conference	AMA Winter Educators' Conference 2005 : Marketing Theory and Applications
Period	11/02/05 → 14/02/05

Bibliographical note

Organising Body: American Marketing Association

Keywords

Business and management studies

Cite this

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title = "Antecendents and consequences of role clarity in explaining employee-perceived service quality in call centers",

keywords = "Business and management studies",

author = "Avinandan Mukherjee and Neeru Malhotra",

note = "Organising Body: American Marketing Association; AMA Winter Educators' Conference 2005 : Marketing Theory and Applications ; Conference date: 11-02-2005 Through 14-02-2005",

year = "2005",

month = feb,

language = "English",

}

TY - CONF

T1 - Antecendents and consequences of role clarity in explaining employee-perceived service quality in call centers

AU - Mukherjee, Avinandan

AU - Malhotra, Neeru

N1 - Organising Body: American Marketing Association

PY - 2005/2

Y1 - 2005/2

KW - Business and management studies

M3 - Paper

T2 - AMA Winter Educators' Conference 2005 : Marketing Theory and Applications

Y2 - 11 February 2005 through 14 February 2005

ER -