Appraisal processes and emotional reactions as determinants of service delivery performance: an attitude theory perspective

Cristiana R. Lages; Nigel Piercy; Neeru Malhotra

Appraisal processes and emotional reactions as determinants of service delivery performance: an attitude theory perspective

Cristiana R. Lages, Nigel Piercy, Neeru Malhotra

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - 22 Feb 2014
Event	AMA Winter Marketing Educators' Conference 2014 : Engaging Customers - Orlando, U.S. Duration: 21 Feb 2014 → 23 Feb 2014

Conference

Conference	AMA Winter Marketing Educators' Conference 2014 : Engaging Customers
Period	21/02/14 → 23/02/14

Bibliographical note

Organising Body: American Marketing Association

Keywords

Business and management studies

Cite this

@conference{b9c9dc005ec44930aa387e7431644694,

title = "Appraisal processes and emotional reactions as determinants of service delivery performance: an attitude theory perspective",

keywords = "Business and management studies",

author = "Lages, \{Cristiana R.\} and Nigel Piercy and Neeru Malhotra",

note = "Organising Body: American Marketing Association; AMA Winter Marketing Educators' Conference 2014 : Engaging Customers ; Conference date: 21-02-2014 Through 23-02-2014",

year = "2014",

month = feb,

day = "22",

language = "English",

}

TY - CONF

T1 - Appraisal processes and emotional reactions as determinants of service delivery performance

T2 - AMA Winter Marketing Educators' Conference 2014 : Engaging Customers

AU - Lages, Cristiana R.

AU - Piercy, Nigel

AU - Malhotra, Neeru

N1 - Organising Body: American Marketing Association

PY - 2014/2/22

Y1 - 2014/2/22

KW - Business and management studies

M3 - Paper

Y2 - 21 February 2014 through 23 February 2014

ER -