Assistive technical communication of Montenegrin eServices: a case study

Aniko Simon; Luka Lakovi─ç; Pavle Kova─ìevi─ç; Peter Kara; Ivana Ognjanovi─ç; Ramo ┼áendelj; Christoph Reich; Milovan Roganovi─ç; John Mantas; Laszlo Bokor

doi:10.1109/IT57431.2023.10078664

Assistive technical communication of Montenegrin eServices: a case study

Aniko Simon
, Luka Lakovi─ç
, Pavle Kova─ìevi─ç
, Peter Kara
, Ivana Ognjanovi─ç
, Ramo ┼áendelj
, Christoph Reich
, Milovan Roganovi─ç
, John Mantas
, Laszlo Bokor

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

With the advancement of information technology in the recent decades, digital and online services have become essential components of everyday life in Europe. Montenegro is no different in this regard. However, as digital literacy in the country is still in a developing phase in comparison with most countries of the EU, a higher portion of its citizens may rely on assistive technical communication. In this paper, we provide a case study on the assistive technical communication of Montenegrin eServices. The work addresses the sectors of online banking, healthcare services, higher education, national administrative services, and utilities. Our findings highlight the diversity in terms of implemented assistive technical communication, and distinguish usage contexts on the level of adequacy. Yet as the functionalities of Montenegrin eServices are expected to gradually expand in the upcoming years, assistive technical communication must aim to handle the higher extents of service complexity.

Original language	English
Title of host publication	Published in: 2023 27th International Conference on Information Technology (IT). Piscataway, U.S. : Institute of Electrical and Electronics Engineers, Inc. ISBN 9798350397529 Organising Body: University of Montenegro - Faculty of Electrical Engineering, University of Donja Gorica - Faculty of Information Systems and Technologies, IT Society Montenegro, University of Belgrade - Faculty of Organizational Sciences, IEEE Association Organising Body: University of Montenegro - Faculty of Electrical Engineering, University of Donja Gorica - Faculty of Information Systems and Technologies, IT Society Montenegro, University of Belgrade - Faculty of Organizational Sciences, IEEE Association
DOIs	https://doi.org/10.1109/IT57431.2023.10078664
Publication status	Published - 17 Feb 2023

Bibliographical note

Note: Published in: 2023 27th International Conference on Information Technology (IT). Piscataway, U.S. : Institute of Electrical and Electronics Engineers, Inc. ISBN 9798350397529

Organising Body: University of Montenegro - Faculty of Electrical Engineering, University of Donja Gorica - Faculty of Information Systems and Technologies, IT Society Montenegro, University of Belgrade - Faculty of Organizational Sciences, IEEE Association

Organising Body: University of Montenegro - Faculty of Electrical Engineering, University of Donja Gorica - Faculty of Information Systems and Technologies, IT Society Montenegro, University of Belgrade - Faculty of Organizational Sciences, IEEE Association

Keywords

Computer science and informatics

Access to Document

10.1109/IT57431.2023.10078664

https://doi.org/10.1109/IT57431.2023.10078664

Assistive technical communication of Montenegrin eServices: a case study
Simon, A., Lakovi─ç, L., Kova─ìevi─ç, P., Kara, P., Ognjanovi─ç, I., ┼áendelj, R., Reich, C., Roganovi─ç, M., Mantas, J. & Bokor, L., 17 Feb 2023.
Research output: Contribution to conference › Paper › peer-review

Cite this

Simon, A., Lakovi─ç, L., Kova─ìevi─ç, P., Kara, P., Ognjanovi─ç, I., ┼áendelj, R., Reich, C., Roganovi─ç, M., Mantas, J., & Bokor, L. (2023). Assistive technical communication of Montenegrin eServices: a case study. In Published in: 2023 27th International Conference on Information Technology (IT). Piscataway, U.S. : Institute of Electrical and Electronics Engineers, Inc. ISBN 9798350397529 Organising Body: University of Montenegro - Faculty of Electrical Engineering, University of Donja Gorica - Faculty of Information Systems and Technologies, IT Society Montenegro, University of Belgrade - Faculty of Organizational Sciences, IEEE Association Organising Body: University of Montenegro - Faculty of Electrical Engineering, University of Donja Gorica - Faculty of Information Systems and Technologies, IT Society Montenegro, University of Belgrade - Faculty of Organizational Sciences, IEEE Association https://doi.org/10.1109/IT57431.2023.10078664

Simon, Aniko ; Lakovi─ç, Luka ; Kova─ìevi─ç, Pavle et al. / Assistive technical communication of Montenegrin eServices : a case study. Published in: 2023 27th International Conference on Information Technology (IT). Piscataway, U.S. : Institute of Electrical and Electronics Engineers, Inc. ISBN 9798350397529 Organising Body: University of Montenegro - Faculty of Electrical Engineering, University of Donja Gorica - Faculty of Information Systems and Technologies, IT Society Montenegro, University of Belgrade - Faculty of Organizational Sciences, IEEE Association Organising Body: University of Montenegro - Faculty of Electrical Engineering, University of Donja Gorica - Faculty of Information Systems and Technologies, IT Society Montenegro, University of Belgrade - Faculty of Organizational Sciences, IEEE Association. 2023.

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title = "Assistive technical communication of Montenegrin eServices: a case study",

abstract = "With the advancement of information technology in the recent decades, digital and online services have become essential components of everyday life in Europe. Montenegro is no different in this regard. However, as digital literacy in the country is still in a developing phase in comparison with most countries of the EU, a higher portion of its citizens may rely on assistive technical communication. In this paper, we provide a case study on the assistive technical communication of Montenegrin eServices. The work addresses the sectors of online banking, healthcare services, higher education, national administrative services, and utilities. Our findings highlight the diversity in terms of implemented assistive technical communication, and distinguish usage contexts on the level of adequacy. Yet as the functionalities of Montenegrin eServices are expected to gradually expand in the upcoming years, assistive technical communication must aim to handle the higher extents of service complexity.",

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Simon, A, Lakovi─ç, L, Kova─ìevi─ç, P, Kara, P, Ognjanovi─ç, I, ┼áendelj, R, Reich, C, Roganovi─ç, M, Mantas, J & Bokor, L 2023, Assistive technical communication of Montenegrin eServices: a case study. in Published in: 2023 27th International Conference on Information Technology (IT). Piscataway, U.S. : Institute of Electrical and Electronics Engineers, Inc. ISBN 9798350397529 Organising Body: University of Montenegro - Faculty of Electrical Engineering, University of Donja Gorica - Faculty of Information Systems and Technologies, IT Society Montenegro, University of Belgrade - Faculty of Organizational Sciences, IEEE Association Organising Body: University of Montenegro - Faculty of Electrical Engineering, University of Donja Gorica - Faculty of Information Systems and Technologies, IT Society Montenegro, University of Belgrade - Faculty of Organizational Sciences, IEEE Association. https://doi.org/10.1109/IT57431.2023.10078664

Assistive technical communication of Montenegrin eServices: a case study. / Simon, Aniko; Lakovi─ç, Luka; Kova─ìevi─ç, Pavle et al.
Published in: 2023 27th International Conference on Information Technology (IT). Piscataway, U.S. : Institute of Electrical and Electronics Engineers, Inc. ISBN 9798350397529 Organising Body: University of Montenegro - Faculty of Electrical Engineering, University of Donja Gorica - Faculty of Information Systems and Technologies, IT Society Montenegro, University of Belgrade - Faculty of Organizational Sciences, IEEE Association Organising Body: University of Montenegro - Faculty of Electrical Engineering, University of Donja Gorica - Faculty of Information Systems and Technologies, IT Society Montenegro, University of Belgrade - Faculty of Organizational Sciences, IEEE Association. 2023.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Assistive technical communication of Montenegrin eServices

T2 - a case study

AU - Simon, Aniko

AU - Lakovi─ç, Luka

AU - Kova─ìevi─ç, Pavle

AU - Kara, Peter

AU - Ognjanovi─ç, Ivana

AU - ┼áendelj, Ramo

AU - Reich, Christoph

AU - Roganovi─ç, Milovan

AU - Mantas, John

AU - Bokor, Laszlo

N1 - Note: Published in: 2023 27th International Conference on Information Technology (IT). Piscataway, U.S. : Institute of Electrical and Electronics Engineers, Inc. ISBN 9798350397529 Organising Body: University of Montenegro - Faculty of Electrical Engineering, University of Donja Gorica - Faculty of Information Systems and Technologies, IT Society Montenegro, University of Belgrade - Faculty of Organizational Sciences, IEEE Association Organising Body: University of Montenegro - Faculty of Electrical Engineering, University of Donja Gorica - Faculty of Information Systems and Technologies, IT Society Montenegro, University of Belgrade - Faculty of Organizational Sciences, IEEE Association

PY - 2023/2/17

Y1 - 2023/2/17

N2 - With the advancement of information technology in the recent decades, digital and online services have become essential components of everyday life in Europe. Montenegro is no different in this regard. However, as digital literacy in the country is still in a developing phase in comparison with most countries of the EU, a higher portion of its citizens may rely on assistive technical communication. In this paper, we provide a case study on the assistive technical communication of Montenegrin eServices. The work addresses the sectors of online banking, healthcare services, higher education, national administrative services, and utilities. Our findings highlight the diversity in terms of implemented assistive technical communication, and distinguish usage contexts on the level of adequacy. Yet as the functionalities of Montenegrin eServices are expected to gradually expand in the upcoming years, assistive technical communication must aim to handle the higher extents of service complexity.

AB - With the advancement of information technology in the recent decades, digital and online services have become essential components of everyday life in Europe. Montenegro is no different in this regard. However, as digital literacy in the country is still in a developing phase in comparison with most countries of the EU, a higher portion of its citizens may rely on assistive technical communication. In this paper, we provide a case study on the assistive technical communication of Montenegrin eServices. The work addresses the sectors of online banking, healthcare services, higher education, national administrative services, and utilities. Our findings highlight the diversity in terms of implemented assistive technical communication, and distinguish usage contexts on the level of adequacy. Yet as the functionalities of Montenegrin eServices are expected to gradually expand in the upcoming years, assistive technical communication must aim to handle the higher extents of service complexity.

KW - Computer science and informatics

U2 - 10.1109/IT57431.2023.10078664

DO - 10.1109/IT57431.2023.10078664

M3 - Conference contribution

BT - Published in: 2023 27th International Conference on Information Technology (IT). Piscataway, U.S. : Institute of Electrical and Electronics Engineers, Inc. ISBN 9798350397529 Organising Body: University of Montenegro - Faculty of Electrical Engineering, University of Donja Gorica - Faculty of Information Systems and Technologies, IT Society Montenegro, University of Belgrade - Faculty of Organizational Sciences, IEEE Association Organising Body: University of Montenegro - Faculty of Electrical Engineering, University of Donja Gorica - Faculty of Information Systems and Technologies, IT Society Montenegro, University of Belgrade - Faculty of Organizational Sciences, IEEE Association

ER -

Simon A, Lakovi─ç L, Kova─ìevi─ç P, Kara P, Ognjanovi─ç I, ┼áendelj R et al. Assistive technical communication of Montenegrin eServices: a case study. In Published in: 2023 27th International Conference on Information Technology (IT). Piscataway, U.S. : Institute of Electrical and Electronics Engineers, Inc. ISBN 9798350397529 Organising Body: University of Montenegro - Faculty of Electrical Engineering, University of Donja Gorica - Faculty of Information Systems and Technologies, IT Society Montenegro, University of Belgrade - Faculty of Organizational Sciences, IEEE Association Organising Body: University of Montenegro - Faculty of Electrical Engineering, University of Donja Gorica - Faculty of Information Systems and Technologies, IT Society Montenegro, University of Belgrade - Faculty of Organizational Sciences, IEEE Association. 2023 doi: 10.1109/IT57431.2023.10078664

Assistive technical communication of Montenegrin eServices: a case study

Abstract

Bibliographical note

Keywords

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Research output

Assistive technical communication of Montenegrin eServices: a case study

Cite this