Business organisation knowledge management integrated social ontology (BOKMISO) framework for the telecommunication industry in Saudi Arabia and the Gulf States

Understanding knowledge management is critical for organisations because the persons concerned are not trained adequately to access, use and benefit from this knowledge effectively. The main problem is that the workers themselves do not understand how to organize and manage a huge amount of knowledge capital has, and the importance of this to improve organizational performance. This research is based on understanding the importance of knowledge management practices and policies within an organisation. This is based on research to understand the importance of knowledge management practices and policies within the organization. This research focuses on building a framework based on the knowledge of social issues within the organization and its impact on business. This research will explore strategies that can be used for organizations in order to integrate this knowledge into their business social benefit :from social ontology .. To enable this framework, a business organization knowledge management integrated social ontology framework (BOKMISOf) was built with a focus on telecommunications industry in Saudi Arabia and the Gulf states. In order to understand the social aspects of an organisation, a social ontology was developed which was incorporated into the knowledge management framework. The BOKMISO framework was evaluated with case studies, within telecommunication companies, in Saudi Arabia and the Gulf states. The employees of these companies contributed in data collection activity via questionnaire, whereas the managers of these companies contributed via semi-structured interview. Results that were gathered from data collection showed that BOKMISO framework was valid, appropriate, useful and added value to an organisation. Further work can be done to apply the BOKMISOf within other telecommunications companies in Saudi Arabia.