Competing models on job satisfaction, affective commitment and service quality of frontline employee

Neeru Malhotra; Avinandan Mukherjee

Competing models on job satisfaction, affective commitment and service quality of frontline employee

Neeru Malhotra
, Avinandan Mukherjee

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - Jun 2005
Event	INFORMS Marketing Science Conference 2005 - Atlanta, U.S. Duration: 16 Jun 2005 → 18 Jun 2005

Conference

Conference	INFORMS Marketing Science Conference 2005
Period	16/06/05 → 18/06/05

Bibliographical note

Organising Body: The Institute for Operations Research and the Management Sciences (INFORMS)

Keywords

Business and management studies

Cite this

@conference{881947a5130e4bd49e134abb3f76f22f,

title = "Competing models on job satisfaction, affective commitment and service quality of frontline employee",

keywords = "Business and management studies",

author = "Neeru Malhotra and Avinandan Mukherjee",

note = "Organising Body: The Institute for Operations Research and the Management Sciences (INFORMS); INFORMS Marketing Science Conference 2005 ; Conference date: 16-06-2005 Through 18-06-2005",

year = "2005",

month = jun,

language = "English",

}

TY - CONF

T1 - Competing models on job satisfaction, affective commitment and service quality of frontline employee

AU - Malhotra, Neeru

AU - Mukherjee, Avinandan

N1 - Organising Body: The Institute for Operations Research and the Management Sciences (INFORMS)

PY - 2005/6

Y1 - 2005/6

KW - Business and management studies

M3 - Paper

T2 - INFORMS Marketing Science Conference 2005

Y2 - 16 June 2005 through 18 June 2005

ER -