Complaining as planned behaviour

Robert East

doi:10.1002/1520-6793(200012)17:12<1077::AID-MAR4>3.0.CO;2-W

Complaining as planned behaviour

Robert East

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	1077-1095
Journal	Psychology and Marketing
Volume	17
Issue number	12
DOIs	https://doi.org/10.1002/1520-6793(200012)17:12<1077::AID-MAR4>3.0.CO;2-W
Publication status	Published - Dec 2000
Externally published	Yes

Keywords

buyer-seller interaction
planned behaviour
complaint
reasoned action
model
intentions
attitudes
Business and management studies

Access to Document

10.1002/1520-6793(200012)17:12<1077::AID-MAR4>3.0.CO;2-W

http://dx.doi.org/10.1002/1520-6793(200012)17:12<1077::AID-MAR4>3.0.CO;2-W

Cite this

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title = "Complaining as planned behaviour",

keywords = "buyer-seller interaction, planned behaviour, complaint, reasoned action, model, intentions, attitudes, Business and management studies",

author = "Robert East",

year = "2000",

month = dec,

doi = "10.1002/1520-6793(200012)17:12<1077::AID-MAR4>3.0.CO;2-W",

language = "English",

volume = "17",

pages = "1077--1095",

journal = "Psychology and Marketing",

issn = "0742-6046",

publisher = "Wiley-Liss Inc.",

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}

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KW - planned behaviour

KW - complaint

KW - reasoned action

KW - model

KW - intentions

KW - attitudes

KW - Business and management studies

U2 - 10.1002/1520-6793(200012)17:12<1077::AID-MAR4>3.0.CO;2-W

DO - 10.1002/1520-6793(200012)17:12<1077::AID-MAR4>3.0.CO;2-W

M3 - Article

SN - 0742-6046

VL - 17

SP - 1077

EP - 1095

JO - Psychology and Marketing

JF - Psychology and Marketing

IS - 12

ER -