Customer responses to service failure and recovery experiences

Jaywant Singh; Benedetta Crisafulli

Customer responses to service failure and recovery experiences

Jaywant Singh, Benedetta Crisafulli

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Original language	English
Title of host publication	Boundary spanning elements and the marketing function in organizations
Subtitle of host publication	concepts and empirical studies
Editors	Sunil Sahadev, Keyoor Purani, Neeru Malhotra
Place of Publication	Cham, Switzerland
Publisher	Springer International Publishing AG
Pages	117-135
ISBN (Print)	9783319134390
Publication status	Published - 2015

Keywords

Business and management studies

Cite this

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title = "Customer responses to service failure and recovery experiences",

keywords = "Business and management studies",

author = "Jaywant Singh and Benedetta Crisafulli",

year = "2015",

language = "English",

isbn = "9783319134390",

pages = "117--135",

editor = "Sunil Sahadev and Keyoor Purani and Neeru Malhotra",

booktitle = "Boundary spanning elements and the marketing function in organizations",

publisher = "Springer International Publishing AG",

address = "Switzerland",

}

Customer responses to service failure and recovery experiences. / Singh, Jaywant; Crisafulli, Benedetta.
Boundary spanning elements and the marketing function in organizations: concepts and empirical studies. ed. / Sunil Sahadev; Keyoor Purani; Neeru Malhotra. Cham, Switzerland: Springer International Publishing AG, 2015. p. 117-135.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

TY - CHAP

T1 - Customer responses to service failure and recovery experiences

AU - Singh, Jaywant

AU - Crisafulli, Benedetta

PY - 2015

Y1 - 2015

KW - Business and management studies

M3 - Chapter

SN - 9783319134390

SP - 117

EP - 135

BT - Boundary spanning elements and the marketing function in organizations

A2 - Sahadev, Sunil

A2 - Purani, Keyoor

A2 - Malhotra, Neeru

PB - Springer International Publishing AG

CY - Cham, Switzerland

ER -