Customer tenure, recommendation and switching

Robert East, Wendy Lomax, Radhika Narain

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	46-54
Journal	Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
Volume	14
Publication status	Published - 2001

Keywords

@article{386a2627aa5f40ad9cfa9fa7d6b8e83b,

title = "Customer tenure, recommendation and switching",

keywords = "Business and management studies",

author = "Robert East and Wendy Lomax and Radhika Narain",

year = "2001",

language = "English",

volume = "14",

pages = "46--54",

journal = "Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior",

issn = "0899-8620",

publisher = "University of Nevada",

}

TY - JOUR

T1 - Customer tenure, recommendation and switching

AU - East, Robert

AU - Lomax, Wendy

AU - Narain, Radhika

PY - 2001

Y1 - 2001

KW - Business and management studies

M3 - Article

SN - 0899-8620

VL - 14

SP - 46

EP - 54

JO - Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

JF - Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior

ER -