Data-driven subjective performance evaluation: an attentive deep neural networks model based on a call centre case

Research output: Contribution to journal › Article › peer-review

Original language	English
Journal	Annals of Operations Research
DOIs	https://doi.org/10.1007/s10479-022-04874-2
Publication status	Published - 26 Oct 2022

Keywords

@article{c972a3c8448b44a38dc54948f01f4483,

title = "Data-driven subjective performance evaluation: an attentive deep neural networks model based on a call centre case",

keywords = "Business and management studies",

author = "Abdelrahman Ahmed and Sankar Sivarajah and Zahir Irani and Kamran Mahroof and Vincent Charles",

year = "2022",

month = oct,

day = "26",

doi = "10.1007/s10479-022-04874-2",

language = "English",

journal = "Annals of Operations Research",

issn = "0254-5330",

publisher = "Springer Netherlands",

}

TY - JOUR

T1 - Data-driven subjective performance evaluation

T2 - an attentive deep neural networks model based on a call centre case

AU - Ahmed, Abdelrahman

AU - Sivarajah, Sankar

AU - Irani, Zahir

AU - Mahroof, Kamran

AU - Charles, Vincent

PY - 2022/10/26

Y1 - 2022/10/26

KW - Business and management studies

U2 - 10.1007/s10479-022-04874-2

DO - 10.1007/s10479-022-04874-2

M3 - Article

SN - 0254-5330

JO - Annals of Operations Research

JF - Annals of Operations Research

ER -