Data-driven subjective performance evaluation: an attentive deep neural networks model based on a call centre case

Abdelrahman Ahmed, Sankar Sivarajah, Zahir Irani, Kamran Mahroof, Vincent Charles

Research output: Contribution to journal › Article › peer-review

Original language	English
Journal	Annals of Operations Research
DOIs	https://doi.org/10.1007/s10479-022-04874-2
Publication status	Published - 26 Oct 2022

Keywords

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title = "Data-driven subjective performance evaluation: an attentive deep neural networks model based on a call centre case",

keywords = "Business and management studies",

author = "Abdelrahman Ahmed and Sankar Sivarajah and Zahir Irani and Kamran Mahroof and Vincent Charles",

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T2 - an attentive deep neural networks model based on a call centre case

AU - Ahmed, Abdelrahman

AU - Sivarajah, Sankar

AU - Irani, Zahir

AU - Mahroof, Kamran

AU - Charles, Vincent

PY - 2022/10/26

Y1 - 2022/10/26

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DO - 10.1007/s10479-022-04874-2

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JF - Annals of Operations Research

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