@article{9bbb2dc59d334aaeac682f8dea9f6f6d,
title = "Diagnosing information systems success: importance-performance maps in the health club industry",
keywords = "IS success, I-P maps, UK health club industry, satisfaction, productivity, technology, services, quality, Business and management studies",
author = "Andrew Kophamel and Ian Richardson and Walter Skok",
year = "2001",
month = aug,
doi = "10.1016/S0378-7206(00)00076-8",
language = "English",
volume = "38",
pages = "409--419",
journal = "Information \& Management",
issn = "0378-7206",
publisher = "Elsevier B.V.",
number = "7",
}