Digitally enabled service transformation in UK public sector: a case analysis of universal credit

Amizan Omar; Vishanth Weerakkody; Uthayasankar Sivarajah

doi:10.1016/j.ijinfomgt.2017.04.001

Digitally enabled service transformation in UK public sector: a case analysis of universal credit

Amizan Omar, Vishanth Weerakkody, Uthayasankar Sivarajah

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	350-356
Journal	International Journal of Information Management
Volume	37
Issue number	4
DOIs	https://doi.org/10.1016/j.ijinfomgt.2017.04.001
Publication status	Published - 31 Aug 2017

Keywords

Digitally enabled transformation
public sector case
institutional theory
structuration theory
Business and management studies

Access to Document

10.1016/j.ijinfomgt.2017.04.001

https://doi.org/10.1016/j.ijinfomgt.2017.04.001

Cite this

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title = "Digitally enabled service transformation in UK public sector: a case analysis of universal credit",

keywords = "Digitally enabled transformation, public sector case, institutional theory, structuration theory, Business and management studies",

author = "Amizan Omar and Vishanth Weerakkody and Uthayasankar Sivarajah",

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day = "31",

doi = "10.1016/j.ijinfomgt.2017.04.001",

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AU - Weerakkody, Vishanth

AU - Sivarajah, Uthayasankar

PY - 2017/8/31

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KW - Digitally enabled transformation

KW - public sector case

KW - institutional theory

KW - structuration theory

KW - Business and management studies

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DO - 10.1016/j.ijinfomgt.2017.04.001

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SP - 350

EP - 356

JO - International Journal of Information Management

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