Do organisational commitment and job satisfaction influence service quality of the customer-contact employees in banking call centres?

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	Published as a CD-ROM: ISBN 1854494600 Organising Body: Academy of Marketing Organising Body: Academy of Marketing
Publication status	Published - Jul 2003

Note: Published as a CD-ROM: ISBN 1854494600

Organising Body: Academy of Marketing

Organising Body: Academy of Marketing

Keywords

@inproceedings{9b7ffc70b4494cedaad51cb052d89f76,

title = "Do organisational commitment and job satisfaction influence service quality of the customer-contact employees in banking call centres?",

keywords = "Business and management studies",

author = "Neeru Malhotra and Avinandan Mukherjee",

note = "Note: Published as a CD-ROM: ISBN 1854494600 Organising Body: Academy of Marketing Organising Body: Academy of Marketing",

year = "2003",

month = jul,

language = "English",

booktitle = "Published as a CD-ROM: ISBN 1854494600 Organising Body: Academy of Marketing Organising Body: Academy of Marketing",

}

Do organisational commitment and job satisfaction influence service quality of the customer-contact employees in banking call centres? / Malhotra, Neeru; Mukherjee, Avinandan.
Published as a CD-ROM: ISBN 1854494600 Organising Body: Academy of Marketing Organising Body: Academy of Marketing. 2003.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review