Do organisational commitment and job satisfaction influence service quality of the customer-contact employees in banking call centres?

Neeru Malhotra; Avinandan Mukherjee

Do organisational commitment and job satisfaction influence service quality of the customer-contact employees in banking call centres?

Neeru Malhotra
, Avinandan Mukherjee

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - Jul 2003
Event	Academy of Marketing Conference 2003 : Marketing: a history of the next decade - Birmingham, U.K. Duration: 8 Jul 2003 → 10 Jul 2003

Conference

Conference	Academy of Marketing Conference 2003 : Marketing: a history of the next decade
Period	8/07/03 → 10/07/03

Bibliographical note

Note: Published as a CD-ROM: ISBN 1854494600

Organising Body: Academy of Marketing

Keywords

Business and management studies

Do organisational commitment and job satisfaction influence service quality of the customer-contact employees in banking call centres?
Malhotra, N. & Mukherjee, A., Jul 2003, Published as a CD-ROM: ISBN 1854494600 Organising Body: Academy of Marketing Organising Body: Academy of Marketing.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Cite this

@conference{c683691769c0485ea53c3f6b5ce87215,

title = "Do organisational commitment and job satisfaction influence service quality of the customer-contact employees in banking call centres?",

keywords = "Business and management studies",

author = "Neeru Malhotra and Avinandan Mukherjee",

note = "Note: Published as a CD-ROM: ISBN 1854494600 Organising Body: Academy of Marketing; Academy of Marketing Conference 2003 : Marketing: a history of the next decade ; Conference date: 08-07-2003 Through 10-07-2003",

year = "2003",