Do organisational policies matter? The impact of service guarantee on customer perceptions of recovery fairness

Benedetta Crisafulli; Jaywant Singh; Francesca Dall'Olmo Riley

Do organisational policies matter? The impact of service guarantee on customer perceptions of recovery fairness

Benedetta Crisafulli, Jaywant Singh, Francesca Dall'Olmo Riley

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - 2014
Event	43rd European Marketing Academy (EMAC) Annual Conference: Paradigm Shifts & Interactions - Valencia, Spain Duration: 3 Jun 2014 → 6 Jun 2014

Conference

Conference	43rd European Marketing Academy (EMAC) Annual Conference: Paradigm Shifts & Interactions
Period	3/06/14 → 6/06/14

Bibliographical note

Organising Body: European Marketing Academy

Keywords

Business and management studies

Cite this

@conference{4782dc4f65d247ec9a57171574369d6e,

title = "Do organisational policies matter? The impact of service guarantee on customer perceptions of recovery fairness",

keywords = "Business and management studies",

author = "Benedetta Crisafulli and Jaywant Singh and \{Dall'Olmo Riley\}, Francesca",

note = "Organising Body: European Marketing Academy; 43rd European Marketing Academy (EMAC) Annual Conference: Paradigm Shifts \& Interactions ; Conference date: 03-06-2014 Through 06-06-2014",

year = "2014",

language = "English",

}

TY - CONF

T1 - Do organisational policies matter? The impact of service guarantee on customer perceptions of recovery fairness

AU - Crisafulli, Benedetta

AU - Singh, Jaywant

AU - Dall'Olmo Riley, Francesca

N1 - Organising Body: European Marketing Academy

PY - 2014

Y1 - 2014

KW - Business and management studies

M3 - Paper

T2 - 43rd European Marketing Academy (EMAC) Annual Conference: Paradigm Shifts & Interactions

Y2 - 3 June 2014 through 6 June 2014

ER -