Do people really say it is "likely" when they believe it is only "possible"? Effect of politeness on risk communication

Marie Juanchich, Miroslav Sirota

Research output: Contribution to journalArticlepeer-review

Abstract

Politeness theory posits that speakers can use verbal probabilities (e.g., there is a chance, it is likely) to hedge bad news. So far, only indirect evidence supports that claim: From the hearer's standpoint, verbal probabilities are interpreted either as plain likelihood-communication devices or as face-management devices, resulting in different risk perceptions. The present research aims to test more directly the postulate of politeness theory by focusing on the effects of speakers' intentions on risk communication. In three experiments, participants communicated a probability by choosing an expression from a list of verbal probabilities. Results consistently showed that polite speakers communicated a different risk magnitude than informative speakers. Further findings indicate that the effect of the speakers' intention depends on the valence of the uncertain outcome. The theoretical and applied implications of these findings are discussed.
Original languageEnglish
Pages (from-to)1268-1275
JournalQuarterly Journal of Experimental Psychology
Volume66
Issue number7
DOIs
Publication statusPublished - 2013
Externally publishedYes

Keywords

  • risk communication
  • politeness
  • likelihood communication
  • face management
  • Psychology

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