Do shoppers avoid service delay?

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	15-22
Journal	Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
Volume	7
Publication status	Published - 1994

Keywords

@article{61e3ab8ebff240dd8f30fd9899a5f259,

title = "Do shoppers avoid service delay?",

keywords = "Business and management studies",

author = "Robert East and Wendy Lomax and Gill Willson and Patricia Harris",

year = "1994",

language = "English",

volume = "7",

pages = "15--22",

journal = "Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior",