Exploring frontline employee-customer linkages: a psychological contract perspective

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Original language	English
Pages (from-to)	1848-1885
Journal	International Journal of Human Resource Management
Volume	33
Issue number	9
Early online date	14 Jul 2020
DOIs	https://doi.org/10.1080/09585192.2020.1791222
Publication status	Published - 2022

Keywords

@article{b3726f665ea744a5b8229782811779fb,

title = "Exploring frontline employee-customer linkages: a psychological contract perspective",

keywords = "Business and management studies",

author = "Smirti Kutaula and Alvina Gillani and Leonidou, \{Leonidas C.\} and Dayananda Palihawadana",

year = "2022",

doi = "10.1080/09585192.2020.1791222",

language = "English",

volume = "33",

pages = "1848--1885",

journal = "International Journal of Human Resource Management",

issn = "0958-5192",

publisher = "Routledge",

number = "9",

}

TY - JOUR

T1 - Exploring frontline employee-customer linkages

T2 - a psychological contract perspective

AU - Kutaula, Smirti

AU - Gillani, Alvina

AU - Leonidou, Leonidas C.

AU - Palihawadana, Dayananda

PY - 2022

Y1 - 2022

KW - Business and management studies

U2 - 10.1080/09585192.2020.1791222

DO - 10.1080/09585192.2020.1791222

M3 - Article

SN - 0958-5192

VL - 33

SP - 1848

EP - 1885

JO - International Journal of Human Resource Management

JF - International Journal of Human Resource Management

IS - 9

ER -