First-store loyalty and retention

  • Robert East
  • , Kathy Hammond
  • , Patricia Harris
  • , Wendy Lomax

    Research output: Contribution to journalArticlepeer-review

    Original languageEnglish
    Pages (from-to)307-325
    JournalJournal of Marketing Management
    Volume16
    Issue number4
    DOIs
    Publication statusPublished - 2000

    Keywords

    • Business and management studies

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