Fostering financial inclusion in a developing country: predicting user acceptance of mobile wallets in Cameroon

Samuel Fosso Wamba; Maciel M. Queiroz; Constantin Blome; Sankar Sivarajah

doi:10.4018/978-1-6684-7552-2.ch030

Fostering financial inclusion in a developing country: predicting user acceptance of mobile wallets in Cameroon

Samuel Fosso Wamba
, Maciel M. Queiroz
, Constantin Blome
, Sankar Sivarajah

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

Financial inclusion is a vital development priority for countries worldwide. Mobile wallet (m-wallet) is considered as a disruptive payment method that will substitute the traditional physical wallet to achieve the so-called cashless society and enables financial inclusion. This study aims at developing and testing a research model that integrates a set of technology factors (perceived usefulness, perceived ease of use, fun to use, monetary value), external factors (peer influence and perceived status benefit), and cultural factors (humane orientation and societal collectivism) to assess the intention to adopt and use m-wallet, for financial inclusion, in a developing country. The proposed conceptual model is tested using data collected from 621 m-wallet users in Cameroon. The model explains 47.5% of the variance of the actual use of m-wallet and 32.90% of the variance of financial inclusion. Eight out of the 10 proposed hypotheses were supported. Finally, implications for research and practice are discussed.

Original language	English
Title of host publication	Research Anthology on Microfinance Services and Roles in Social Progress
Editors	Management Association Information Resources
Place of Publication	Hershey, PA, U.S.
Publisher	IGI Global
Pages	545-575
ISBN (Print)	9781668475522
DOIs	https://doi.org/10.4018/978-1-6684-7552-2.ch030
Publication status	Published - 2023

Keywords

Business and management studies

Access to Document

10.4018/978-1-6684-7552-2.ch030

Cite this

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title = "Fostering financial inclusion in a developing country: predicting user acceptance of mobile wallets in Cameroon",

abstract = "Financial inclusion is a vital development priority for countries worldwide. Mobile wallet (m-wallet) is considered as a disruptive payment method that will substitute the traditional physical wallet to achieve the so-called cashless society and enables financial inclusion. This study aims at developing and testing a research model that integrates a set of technology factors (perceived usefulness, perceived ease of use, fun to use, monetary value), external factors (peer influence and perceived status benefit), and cultural factors (humane orientation and societal collectivism) to assess the intention to adopt and use m-wallet, for financial inclusion, in a developing country. The proposed conceptual model is tested using data collected from 621 m-wallet users in Cameroon. The model explains 47.5\% of the variance of the actual use of m-wallet and 32.90\% of the variance of financial inclusion. Eight out of the 10 proposed hypotheses were supported. Finally, implications for research and practice are discussed.",

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}

Fostering financial inclusion in a developing country: predicting user acceptance of mobile wallets in Cameroon. / Wamba, Samuel Fosso; Queiroz, Maciel M.; Blome, Constantin et al.
Research Anthology on Microfinance Services and Roles in Social Progress. ed. / Management Association Information Resources. Hershey, PA, U.S.: IGI Global, 2023. p. 545-575.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

TY - CHAP

T1 - Fostering financial inclusion in a developing country

T2 - predicting user acceptance of mobile wallets in Cameroon

AU - Wamba, Samuel Fosso

AU - Queiroz, Maciel M.

AU - Blome, Constantin

AU - Sivarajah, Sankar

PY - 2023

Y1 - 2023

N2 - Financial inclusion is a vital development priority for countries worldwide. Mobile wallet (m-wallet) is considered as a disruptive payment method that will substitute the traditional physical wallet to achieve the so-called cashless society and enables financial inclusion. This study aims at developing and testing a research model that integrates a set of technology factors (perceived usefulness, perceived ease of use, fun to use, monetary value), external factors (peer influence and perceived status benefit), and cultural factors (humane orientation and societal collectivism) to assess the intention to adopt and use m-wallet, for financial inclusion, in a developing country. The proposed conceptual model is tested using data collected from 621 m-wallet users in Cameroon. The model explains 47.5% of the variance of the actual use of m-wallet and 32.90% of the variance of financial inclusion. Eight out of the 10 proposed hypotheses were supported. Finally, implications for research and practice are discussed.

AB - Financial inclusion is a vital development priority for countries worldwide. Mobile wallet (m-wallet) is considered as a disruptive payment method that will substitute the traditional physical wallet to achieve the so-called cashless society and enables financial inclusion. This study aims at developing and testing a research model that integrates a set of technology factors (perceived usefulness, perceived ease of use, fun to use, monetary value), external factors (peer influence and perceived status benefit), and cultural factors (humane orientation and societal collectivism) to assess the intention to adopt and use m-wallet, for financial inclusion, in a developing country. The proposed conceptual model is tested using data collected from 621 m-wallet users in Cameroon. The model explains 47.5% of the variance of the actual use of m-wallet and 32.90% of the variance of financial inclusion. Eight out of the 10 proposed hypotheses were supported. Finally, implications for research and practice are discussed.

KW - Business and management studies

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SP - 545

EP - 575

BT - Research Anthology on Microfinance Services and Roles in Social Progress

A2 - Information Resources, Management Association

PB - IGI Global

CY - Hershey, PA, U.S.

ER -

Fostering financial inclusion in a developing country: predicting user acceptance of mobile wallets in Cameroon

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Keywords

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