Frontline service recovery performance: exploring the role of POS and felt obligation

Neeru Malhotra; Cristiana, R. Lages

Frontline service recovery performance: exploring the role of POS and felt obligation

Neeru Malhotra, Cristiana, R. Lages

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - May 2014
Event	The 13th international research conference in service management - La Londe les Maures, France Duration: 27 May 2014 → 30 May 2014

Conference

Conference	The 13th international research conference in service management
Period	27/05/14 → 30/05/14

Bibliographical note

Organising Body: IAE Aix Graduate School of Management, Aix Marseille University

Keywords

Business and management studies

Cite this

@conference{db27aefe1a87471aaffb64cba4dcce95,

title = "Frontline service recovery performance: exploring the role of POS and felt obligation",

keywords = "Business and management studies",

author = "Neeru Malhotra and Lages, \{Cristiana, R.\}",

note = "Organising Body: IAE Aix Graduate School of Management, Aix Marseille University; The 13th international research conference in service management ; Conference date: 27-05-2014 Through 30-05-2014",

year = "2014",

month = may,

language = "English",

}

TY - CONF

T1 - Frontline service recovery performance

T2 - The 13th international research conference in service management

AU - Malhotra, Neeru

AU - Lages, Cristiana, R.

N1 - Organising Body: IAE Aix Graduate School of Management, Aix Marseille University

PY - 2014/5

Y1 - 2014/5

KW - Business and management studies

M3 - Paper

Y2 - 27 May 2014 through 30 May 2014

ER -