Group processes in outsourcing projects - implications for performance

Stephanie Morgan; Royston Morgan; Desmond Doran

Group processes in outsourcing projects - implications for performance

Stephanie Morgan, Royston Morgan, Desmond Doran

Research output: Contribution to conference › Paper › peer-review

Abstract

This paper discusses potential issues with inter-group processes which may be exacerbated through outsourcing contracts. Conflict in group processes can adversely affect performance of individuals, teams and organisations. We use a multiple case study approach carrying out semi-structured interviews with 40 staff from 14 outsourced contracts which had been transferred into 6 outsourcing organisations. A number of in and out group categorisations were used. These included disparaging categories for the out-group (e.g. 'robots‘ or 'suits‘), and discussions of (un)professional behaviour linked to these categories - often indicating high levels of contempt. Implications for practice are highlighted.

Original language	English
Publication status	Published - 21 Jun 2016
Event	23rd EuROMA Conference: Interactions - Trondheim, Norway Duration: 17 Jun 2016 → 22 Jun 2016

Conference

Conference	23rd EuROMA Conference: Interactions
Period	17/06/16 → 22/06/16

Bibliographical note

Note: ISBN refers to book of abstracts.

Organising Body: European Operations Management Association

Keywords

Business and management studies

Cite this

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title = "Group processes in outsourcing projects - implications for performance",

abstract = "This paper discusses potential issues with inter-group processes which may be exacerbated through outsourcing contracts. Conflict in group processes can adversely affect performance of individuals, teams and organisations. We use a multiple case study approach carrying out semi-structured interviews with 40 staff from 14 outsourced contracts which had been transferred into 6 outsourcing organisations. A number of in and out group categorisations were used. These included disparaging categories for the out-group (e.g. 'robots{\textquoteleft} or 'suits{\textquoteleft}), and discussions of (un)professional behaviour linked to these categories - often indicating high levels of contempt. Implications for practice are highlighted.",

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AU - Morgan, Royston

AU - Doran, Desmond

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PY - 2016/6/21

Y1 - 2016/6/21

N2 - This paper discusses potential issues with inter-group processes which may be exacerbated through outsourcing contracts. Conflict in group processes can adversely affect performance of individuals, teams and organisations. We use a multiple case study approach carrying out semi-structured interviews with 40 staff from 14 outsourced contracts which had been transferred into 6 outsourcing organisations. A number of in and out group categorisations were used. These included disparaging categories for the out-group (e.g. 'robots‘ or 'suits‘), and discussions of (un)professional behaviour linked to these categories - often indicating high levels of contempt. Implications for practice are highlighted.

AB - This paper discusses potential issues with inter-group processes which may be exacerbated through outsourcing contracts. Conflict in group processes can adversely affect performance of individuals, teams and organisations. We use a multiple case study approach carrying out semi-structured interviews with 40 staff from 14 outsourced contracts which had been transferred into 6 outsourcing organisations. A number of in and out group categorisations were used. These included disparaging categories for the out-group (e.g. 'robots‘ or 'suits‘), and discussions of (un)professional behaviour linked to these categories - often indicating high levels of contempt. Implications for practice are highlighted.

KW - Business and management studies

M3 - Paper

T2 - 23rd EuROMA Conference: Interactions

Y2 - 17 June 2016 through 22 June 2016

ER -

Group processes in outsourcing projects - implications for performance

Abstract

Conference

Bibliographical note

Keywords

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Cite this