How to create a 'high-performing‘ service organisation: lessons from four academy schools

Alex Hill; Benjamin Laker; Richard Cuthbertson; Terry Hill

How to create a 'high-performing‘ service organisation: lessons from four academy schools

Alex Hill
, Benjamin Laker
, Richard Cuthbertson
, Terry Hill

Research output: Contribution to conference › Paper › peer-review

Abstract

This paper presents longitudinal exploratory research investigating the impact of investment on business performance within four Academy schools after they were all put into 'special measures‘ by OfSTED five years ago. The findings suggest firms should improve their governance and leadership and find sources of revenue before they make investments. They also need to put the right structures in place before they invest in their processes. Overhead investment should be delayed until the revenue and volume is in place to support it and processes cannot be improved until they are stabilised. Factors such market stability and level of competition will also affect how quickly and how much performance improves after investments are made.

Original language	English
Publication status	Accepted/In press - 23 Apr 2015
Event	British Academy of Management (BAM) Conference 2015: The Value of Pluralism in Advancing Management Research, Education and Practice - Portsmouth, U.K. Duration: 8 Sept 2015 → 10 Sept 2015

Conference

Conference	British Academy of Management (BAM) Conference 2015: The Value of Pluralism in Advancing Management Research, Education and Practice
Period	8/09/15 → 10/09/15

Bibliographical note

Organising Body: British Academy of Management

Keywords

Business and management studies

Cite this

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title = "How to create a 'high-performing{\textquoteleft} service organisation: lessons from four academy schools",

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How to create a 'high-performing‘ service organisation: lessons from four academy schools. / Hill, Alex; Laker, Benjamin; Cuthbertson, Richard et al.
2015. Paper presented at British Academy of Management (BAM) Conference 2015: The Value of Pluralism in Advancing Management Research, Education and Practice.

Research output: Contribution to conference › Paper › peer-review

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AU - Laker, Benjamin

AU - Cuthbertson, Richard

AU - Hill, Terry

N1 - Organising Body: British Academy of Management

PY - 2015/4/23

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N2 - This paper presents longitudinal exploratory research investigating the impact of investment on business performance within four Academy schools after they were all put into 'special measures‘ by OfSTED five years ago. The findings suggest firms should improve their governance and leadership and find sources of revenue before they make investments. They also need to put the right structures in place before they invest in their processes. Overhead investment should be delayed until the revenue and volume is in place to support it and processes cannot be improved until they are stabilised. Factors such market stability and level of competition will also affect how quickly and how much performance improves after investments are made.

AB - This paper presents longitudinal exploratory research investigating the impact of investment on business performance within four Academy schools after they were all put into 'special measures‘ by OfSTED five years ago. The findings suggest firms should improve their governance and leadership and find sources of revenue before they make investments. They also need to put the right structures in place before they invest in their processes. Overhead investment should be delayed until the revenue and volume is in place to support it and processes cannot be improved until they are stabilised. Factors such market stability and level of competition will also affect how quickly and how much performance improves after investments are made.

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