'I didn't enjoy it one bit': causes and effects of 'terrible' visitor experiences at performing arts venues

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	27-57
Journal	Journal of Customer Behaviour
Volume	5
Issue number	1
DOIs	https://doi.org/10.1362/147539206777036986
Publication status	Published - 1 Mar 2006

Keywords

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title = "'I didn't enjoy it one bit': causes and effects of 'terrible' visitor experiences at performing arts venues",

keywords = "Business and management studies",

author = "Roger Bennett and Rita Kottasz",

year = "2006",

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doi = "10.1362/147539206777036986",

language = "English",

volume = "5",

pages = "27--57",

journal = "Journal of Customer Behaviour",

issn = "1475-3928",

publisher = "Westburn Publishers Ltd",

number = "1",

}

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T1 - 'I didn't enjoy it one bit'

T2 - causes and effects of 'terrible' visitor experiences at performing arts venues

AU - Bennett, Roger

AU - Kottasz, Rita

PY - 2006/3/1

Y1 - 2006/3/1

KW - Business and management studies

U2 - 10.1362/147539206777036986

DO - 10.1362/147539206777036986

M3 - Article

SN - 1475-3928

VL - 5

SP - 27

EP - 57

JO - Journal of Customer Behaviour

JF - Journal of Customer Behaviour

IS - 1

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