Identifying and evaluating factors that help contribute to IS 'success' for software development projects in multi-national organisations

This thesis examines the question of Information System (IS) success and looks to determine if it is possible to describe that success in terms of a 'package' of separate, interrelated success factors which can be identified and tracked through the use of a 'questioning framework'. This research examines "common" models of IS success and failure and proposes, based on those models, areas that are regarded as important contributors to IS success. A framework is proposed that will allow multi-national organisations to identify success factors that are specific to their organisational context and this framework is then tested in a global IS company. As a result of this testing, it was found that the success factors identified did indeed relate to the framework that was proposed, but that additional work was needed to include areas that the research identified and also, to improve how the resulting success factors were presented to the organisation for easy understanding.