Impact of a novel training experience on the development of a customer service culture in a large hospital trust

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	483-497
Journal	International Journal of Health Care Quality Assurance
Volume	25
Issue number	6
DOIs	https://doi.org/10.1108/09526861211246449
Publication status	Published - 2012

Keywords

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title = "Impact of a novel training experience on the development of a customer service culture in a large hospital trust",

keywords = "Allied health professions and studies",

author = "Lesley-Jane Eales-Reynolds and Colin Clarke",

year = "2012",

doi = "10.1108/09526861211246449",

language = "English",

volume = "25",

pages = "483--497",

journal = "International Journal of Health Care Quality Assurance",

issn = "0952-6862",

publisher = "Emerald Publishing",

number = "6",

}

TY - JOUR

T1 - Impact of a novel training experience on the development of a customer service culture in a large hospital trust

AU - Eales-Reynolds, Lesley-Jane

AU - Clarke, Colin

PY - 2012

Y1 - 2012

KW - Allied health professions and studies

U2 - 10.1108/09526861211246449

DO - 10.1108/09526861211246449

M3 - Article

SN - 0952-6862

VL - 25

SP - 483

EP - 497

JO - International Journal of Health Care Quality Assurance

JF - International Journal of Health Care Quality Assurance

IS - 6

ER -