Integrating psychological contract and service-related outcomes in emerging economies: a proposed conceptual framework

Smirti Kutaula; Vishal Talwar

Integrating psychological contract and service-related outcomes in emerging economies: a proposed conceptual framework

Smirti Kutaula, Vishal Talwar

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Original language	English
Title of host publication	Innovations in services marketing and management
Subtitle of host publication	strategies for emerging economies
Editors	Anita Goyal
Place of Publication	Hershey, U.S.
Publisher	IGI Global
Pages	291-306
ISBN (Print)	9781466646711
Publication status	Published - 2014

Publication series

Name	Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES)
Publisher	IGI Global
ISSN (Print)	2327-5502
ISSN (Electronic)	2327-5529

Keywords

Business and management studies

Access to Document

http://dx.doi.org/10.4018/978-1-4666-4671-1.ch016

Cite this

Kutaula, S., & Talwar, V. (2014). Integrating psychological contract and service-related outcomes in emerging economies: a proposed conceptual framework. In A. Goyal (Ed.), Innovations in services marketing and management: strategies for emerging economies (pp. 291-306). (Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES)). IGI Global. http://dx.doi.org/10.4018/978-1-4666-4671-1.ch016

Kutaula, Smirti ; Talwar, Vishal. / Integrating psychological contract and service-related outcomes in emerging economies : a proposed conceptual framework. Innovations in services marketing and management: strategies for emerging economies. editor / Anita Goyal. Hershey, U.S. : IGI Global, 2014. pp. 291-306 (Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES)).

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Kutaula, S & Talwar, V 2014, Integrating psychological contract and service-related outcomes in emerging economies: a proposed conceptual framework. in A Goyal (ed.), Innovations in services marketing and management: strategies for emerging economies. Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES), IGI Global, Hershey, U.S., pp. 291-306. <http://dx.doi.org/10.4018/978-1-4666-4671-1.ch016>

Integrating psychological contract and service-related outcomes in emerging economies: a proposed conceptual framework. / Kutaula, Smirti; Talwar, Vishal.
Innovations in services marketing and management: strategies for emerging economies. ed. / Anita Goyal. Hershey, U.S.: IGI Global, 2014. p. 291-306 (Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES)).

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

TY - CHAP

T1 - Integrating psychological contract and service-related outcomes in emerging economies

T2 - a proposed conceptual framework

AU - Kutaula, Smirti

AU - Talwar, Vishal

PY - 2014

Y1 - 2014

KW - Business and management studies

M3 - Chapter

SN - 9781466646711

T3 - Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES)

SP - 291

EP - 306

BT - Innovations in services marketing and management

A2 - Goyal, Anita

PB - IGI Global

CY - Hershey, U.S.

ER -

Kutaula S, Talwar V. Integrating psychological contract and service-related outcomes in emerging economies: a proposed conceptual framework. In Goyal A, editor, Innovations in services marketing and management: strategies for emerging economies. Hershey, U.S.: IGI Global. 2014. p. 291-306. (Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES)).