@conference{11527929b62744e19f4168c4af23a854,
title = "Investigating optimum length of physical queues at businesses and its impact on customers{\^O}{\c C}{\"O} decision to join such queues",
keywords = "Business and management studies",
author = "Ehsan Khajeh and \{Zanjirani Farahani\}, Reza and Alexander Hill",
note = "Organising Body: Kingston Business School: Kingston University; 10th Annual Faculty Research Conference: Contemporary Issues in Business and Social Sciences in a period of uncertainty ; Conference date: 03-06-2019 Through 04-06-2019",
year = "2019",
month = jun,
day = "3",
language = "English",
}