Investigating the effects of smart technology on customer dynamics and customer experience

Pantea Foroudi; Suraksha Gupta; Uthayasankar Sivarajah; Amanda Broderick

doi:10.1016/j.chb.2017.11.014

Investigating the effects of smart technology on customer dynamics and customer experience

Pantea Foroudi
, Suraksha Gupta
, Uthayasankar Sivarajah
, Amanda Broderick

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	271-282
Journal	Computers in Human Behavior
Volume	80
Early online date	13 Nov 2017
DOIs	https://doi.org/10.1016/j.chb.2017.11.014
Publication status	Published - 31 Mar 2018

Keywords

Customer experience
customer dynamics
behavioural intentions
smart technologies
technology adoption
Business and management studies

Access to Document

10.1016/j.chb.2017.11.014

https://doi.org/10.1016/j.chb.2017.11.014

Cite this

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title = "Investigating the effects of smart technology on customer dynamics and customer experience",

keywords = "Customer experience, customer dynamics, behavioural intentions, smart technologies, technology adoption, Business and management studies",

author = "Pantea Foroudi and Suraksha Gupta and Uthayasankar Sivarajah and Amanda Broderick",

year = "2018",

month = mar,

day = "31",

doi = "10.1016/j.chb.2017.11.014",

language = "English",

volume = "80",

pages = "271--282",

journal = "Computers in Human Behavior",

issn = "0747-5632",

publisher = "Elsevier Ltd",

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AU - Foroudi, Pantea

AU - Gupta, Suraksha

AU - Sivarajah, Uthayasankar

AU - Broderick, Amanda

PY - 2018/3/31

Y1 - 2018/3/31

KW - Customer experience

KW - customer dynamics

KW - behavioural intentions

KW - smart technologies

KW - technology adoption

KW - Business and management studies

U2 - 10.1016/j.chb.2017.11.014

DO - 10.1016/j.chb.2017.11.014

M3 - Article

SN - 0747-5632

VL - 80

SP - 271

EP - 282

JO - Computers in Human Behavior

JF - Computers in Human Behavior

ER -