| Original language | English |
|---|---|
| Pages (from-to) | 186-202 |
| Journal | The Service Industries Journal |
| Volume | 15 |
| Issue number | 2 |
| Publication status | Published - Apr 1995 |
Keywords
- standardization
- services
- quality
- Business and management studies
Suzanne C. Gilpin, Stavros P. Kalafatis
Research output: Contribution to journal › Article › peer-review
| Original language | English |
|---|---|
| Pages (from-to) | 186-202 |
| Journal | The Service Industries Journal |
| Volume | 15 |
| Issue number | 2 |
| Publication status | Published - Apr 1995 |