Job satisfaction, supply chain agility and firm sustainability post COVID-19

Purpose - Employees are the most valuable assets of an organization, and they are critical for building sustainable business and supply chains. Based on the resource-based view and social capital theory, the study attempts to understand how human capital can influence firm sustainability through supply chain agility. We investigate the relationships between employees‘ job satisfaction, supply chain agility and firm sustainability. A theoretical framework is developed. Multiple research methods, such as factor analysis, structural equation modelling (SEM), mediation analysis and moderation analysis are applied in this study. Empirical data is collected from 271 organisations in the United Arab Emirates. Measurement models are validated in factor analysis. Then, the structural model and research hypotheses are tested in SEM, mediation, and moderation analysis. Our results show that job satisfaction significantly influences firm sustainability through supply chain agility. However, our study did not discover any empirical evidence indicating that supply chain agility moderates the correlation between job satisfaction and firm sustainability.