@inproceedings{4f80f26accaa44918f9477e19076144d,
title = "Knowledge management and COVID-19: a review of the literature and implications for practice",
abstract = "Knowledge Management (KM) was an essential strategic resource during the Covid-19 crisis. KM has been crucial in guiding organizations to make strategic decisions on behalf of individuals. This paper aims to review the research on KM and COVID-19. Based on an empirical systematic review of research conducted, content analysis has been conducted for several peer-reviewed articles in the English language. Research findings, implications, and future research agenda are presented. The results indicate that deploying appropriate KM models and managing knowledge relevant to the COVID-19 epidemic enhances effective decision-making and enables crisis management. The findings stress the importance of using enterprise social networking (ESN) systems in times of crisis, especially during face-to-face restrictions",
author = "Easa, \{Nasser Fathi\} and \{El Khatib\}, \{Rabih Adib\}",
year = "2025",
month = aug,
day = "29",
doi = "10.34190/eckm.26.1.3689",
language = "English",
isbn = "9781917204477",
volume = "26",
series = "Proceedings of the European Conference on Knowledge Management, ECKM",
publisher = "Academic Conferences and Publishing International Limited",
pages = "253--260",
editor = "Aino Kianto and Ilona Toth",
booktitle = "Proceedings of the 26th European Conference on Knowledge Management",
address = "United Kingdom",
edition = "1",
note = "26th European Conference on Knowledge Management : ECKM 2025 ; Conference date: 04-09-2025 Through 05-09-2025",
}