Listen up! Skills that call centre employees need to be successful: literature review

Amanda Shantz

Research output: Book/Report › Commissioned report › peer-review

Original language	English
Place of Publication	Colchester, U.K.
Publisher	Institute of Customer Service
Publication status	Published - 2009
Externally published	Yes

Keywords

TY - BOOK

T1 - Listen up! Skills that call centre employees need to be successful

T2 - literature review

AU - Shantz, Amanda

PY - 2009

Y1 - 2009

KW - Business and management studies

UR - http://www.instituteofcustomerservice.com/Products/Listen-up-skills-that-call-centre-employees-need-to-be-successful-sponsored-by-CPM.aspx

M3 - Commissioned report

BT - Listen up! Skills that call centre employees need to be successful

PB - Institute of Customer Service

CY - Colchester, U.K.

ER -