@conference{59e1a1fc3f5a41229e708888a99c15d5,
title = "Magic moments: when customer insights emerge",
keywords = "Business and management studies",
author = "Evy Sakellariou and Kalipso Karantinou and Keith Goffin",
note = "Organising Body: European Institute of Advanced Management Studies; 22nd Innovation and Product Development Management Conference (IPDMC) : {"}Improving Competitiveness with Innovation and Product Development{"} ; Conference date: 14-06-2015 Through 16-06-2015",
year = "2015",
month = jun,
day = "15",
language = "English",
}