Managing online service recovery in subscription and non-subscription markets

Jaywant Singh; Benedetta Crisafulli

Managing online service recovery in subscription and non-subscription markets

Jaywant Singh, Benedetta Crisafulli

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - Jun 2014
Event	2nd International Conference on Contemporary Marketing Issues (ICCMI) 2014 - Athens, Greece Duration: 18 Jun 2014 → 20 Jun 2014

Conference

Conference	2nd International Conference on Contemporary Marketing Issues (ICCMI) 2014
Period	18/06/14 → 20/06/14

Bibliographical note

Note: ISBN refers to proceedings on CD / memory stick

Organising Body: Alexander Technological Educational Institute (ATEI) of Thessaloniki, Manchester Metropolitan University

Keywords

Business and management studies

Cite this

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title = "Managing online service recovery in subscription and non-subscription markets",

keywords = "Business and management studies",

author = "Jaywant Singh and Benedetta Crisafulli",

note = "Note: ISBN refers to proceedings on CD / memory stick Organising Body: Alexander Technological Educational Institute (ATEI) of Thessaloniki, Manchester Metropolitan University; 2nd International Conference on Contemporary Marketing Issues (ICCMI) 2014 ; Conference date: 18-06-2014 Through 20-06-2014",

year = "2014",

month = jun,

language = "English",

}

TY - CONF

T1 - Managing online service recovery in subscription and non-subscription markets

AU - Singh, Jaywant

AU - Crisafulli, Benedetta

N1 - Note: ISBN refers to proceedings on CD / memory stick Organising Body: Alexander Technological Educational Institute (ATEI) of Thessaloniki, Manchester Metropolitan University

PY - 2014/6

Y1 - 2014/6

KW - Business and management studies

M3 - Paper

T2 - 2nd International Conference on Contemporary Marketing Issues (ICCMI) 2014

Y2 - 18 June 2014 through 20 June 2014

ER -