Measuring business schools' service quality in an emerging market using an extended SERVQUAL instrument

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	61-74
Journal	South African Journal of Business Management
Volume	47
Issue number	1
Publication status	Published - Mar 2016
Externally published	Yes

Keywords

@article{687bc034332e43d197982921e92b8217,

title = "Measuring business schools' service quality in an emerging market using an extended SERVQUAL instrument",

keywords = "Business and management studies",

author = "Mbise, \{E. R.\} and Tuninga, \{R. S. J.\}",

year = "2016",

month = mar,

language = "English",

volume = "47",

pages = "61--74",

journal = "South African Journal of Business Management",

issn = "2078-5585",

publisher = "AOSIS (Pty) Ltd",

number = "1",

}

TY - JOUR

T1 - Measuring business schools' service quality in an emerging market using an extended SERVQUAL instrument

AU - Mbise, E. R.

AU - Tuninga, R. S. J.

PY - 2016/3

Y1 - 2016/3

KW - Business and management studies

UR - http://www.sajbm.com/

M3 - Article

SN - 2078-5585

VL - 47

SP - 61

EP - 74

JO - South African Journal of Business Management

JF - South African Journal of Business Management

IS - 1

ER -