@article{25b903612f88484494e810a76ef752f4,
title = "Online customer experience in e-retailing: an empirical model of antecedents and outcomes",
keywords = "e-retailing, online customer experience, trust, satisfaction, repurchase intention, structural equation modeling, shopping experience, consumer-behavior, nonresponse bias, internet, flow, commerce, environments, perspective, Business and management studies",
author = "Susan Rose and Moira Clark and Phillip Samouel and Neil Hair",
year = "2012",
month = jun,
doi = "10.1016/j.jretai.2012.03.001",
language = "English",
volume = "88",
pages = "308--322",
journal = "Journal of Retailing",
issn = "0022-4359",
publisher = "Elsevier B.V.",
number = "2",
}