Over-time variation in individual's customer satisfaction scores

Research output: Contribution to journal › Article › peer-review

1 Downloads (Pure)

Original language	English
Pages (from-to)	262-271
Journal	International Journal of Market Research
Volume	62
Issue number	3
Early online date	3 Mar 2020
DOIs	https://doi.org/10.1177%2F1470785320907538
Publication status	Published - 1 May 2020

Keywords

Dall Olmo Riley-F-44951-AAM-1Accepted author manuscript, 594 KBLicence: Unspecified

@article{ad91cef771d842cea935d4e5b30a36a4,

title = "Over-time variation in individual's customer satisfaction scores",

keywords = "Business and management studies",

author = "John Dawes and Lara Stocchi and \{Dall'Olmo Riley\}, Francesca",

year = "2020",

month = may,

day = "1",

doi = "10.1177\%2F1470785320907538",

language = "English",

volume = "62",

pages = "262--271",

journal = "International Journal of Market Research",

issn = "1470-7853",

publisher = "Market Research Society",

number = "3",

}

TY - JOUR

T1 - Over-time variation in individual's customer satisfaction scores

AU - Dawes, John

AU - Stocchi, Lara

AU - Dall'Olmo Riley, Francesca

PY - 2020/5/1

Y1 - 2020/5/1

KW - Business and management studies

U2 - 10.1177%2F1470785320907538

DO - 10.1177%2F1470785320907538

M3 - Article

SN - 1470-7853

VL - 62

SP - 262

EP - 271

JO - International Journal of Market Research

JF - International Journal of Market Research

IS - 3

ER -