Performance analysis of frontline service employees: case of a banking call center

Neeru Malhotra; Avinandan Mukherjee

Performance analysis of frontline service employees: case of a banking call center

Neeru Malhotra, Avinandan Mukherjee

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - Jun 2004
Event	INFORMS Marketing Science Conference 2004 - Rotterdam, Netherlands. Duration: 23 Jun 2004 → 26 Jun 2004

Conference

Conference	INFORMS Marketing Science Conference 2004
Period	23/06/04 → 26/06/04

Bibliographical note

Organising Body: The Institute for Operations Research and the Management Sciences (INFORMS)

Keywords

Business and management studies

Cite this

@conference{3db3f5a94626494ab16b7ab39e65913c,

title = "Performance analysis of frontline service employees: case of a banking call center",

keywords = "Business and management studies",

author = "Neeru Malhotra and Avinandan Mukherjee",

note = "Organising Body: The Institute for Operations Research and the Management Sciences (INFORMS); INFORMS Marketing Science Conference 2004 ; Conference date: 23-06-2004 Through 26-06-2004",

year = "2004",

month = jun,

language = "English",

}

TY - CONF

T1 - Performance analysis of frontline service employees

T2 - INFORMS Marketing Science Conference 2004

AU - Malhotra, Neeru

AU - Mukherjee, Avinandan

N1 - Organising Body: The Institute for Operations Research and the Management Sciences (INFORMS)

PY - 2004/6

Y1 - 2004/6

KW - Business and management studies

M3 - Paper

Y2 - 23 June 2004 through 26 June 2004

ER -