Service failures in e-retailing: examining the effects of response time, compensation, and service criticality

Benedetta Crisafulli, Jaywant Singh

Research output: Contribution to journal › Article › peer-review

Keywords

@article{5d506d34d2a44654a67afbd9cb88e67c,

title = "Service failures in e-retailing: examining the effects of response time, compensation, and service criticality",

keywords = "Business and management studies",

author = "Benedetta Crisafulli and Jaywant Singh",

year = "2017",

month = dec,

day = "31",

doi = "10.1016/j.chb.2017.07.013",

language = "English",

volume = "77",

pages = "413--424",

journal = "Computers in Human Behavior",

issn = "0747-5632",

publisher = "Elsevier Ltd",

}

TY - JOUR

T1 - Service failures in e-retailing

T2 - examining the effects of response time, compensation, and service criticality

AU - Crisafulli, Benedetta

AU - Singh, Jaywant

PY - 2017/12/31

Y1 - 2017/12/31

KW - Business and management studies

U2 - 10.1016/j.chb.2017.07.013

DO - 10.1016/j.chb.2017.07.013

M3 - Article

SN - 0747-5632

VL - 77

SP - 413

EP - 424

JO - Computers in Human Behavior

JF - Computers in Human Behavior

ER -