Service fitness ladders: improving business performance in low cost or differentiated markets

Alex Hill; Richard Cuthbertson; Benjamin Laker; Steve Brown

doi:10.1108/IJOPM-03-2016-0142

Service fitness ladders: improving business performance in low cost or differentiated markets

Alex Hill, Richard Cuthbertson, Benjamin Laker, Steve Brown

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Original language	English
Pages (from-to)	1266-1303
Journal	International Journal of Operations and Production Management
Volume	37
Issue number	10
DOIs	https://doi.org/10.1108/IJOPM-03-2016-0142
Publication status	Published - 2 Oct 2017

Keywords

Business and management studies

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10.1108/IJOPM-03-2016-0142

Hill-A-37962-AAMAccepted author manuscript, 685 KBLicence: Unspecified

https://doi.org/10.1108/IJOPM-03-2016-0142

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title = "Service fitness ladders: improving business performance in low cost or differentiated markets",

keywords = "Business and management studies",

author = "Alex Hill and Richard Cuthbertson and Benjamin Laker and Steve Brown",

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TY - JOUR

T1 - Service fitness ladders

T2 - improving business performance in low cost or differentiated markets

AU - Hill, Alex

AU - Cuthbertson, Richard

AU - Laker, Benjamin

AU - Brown, Steve

PY - 2017/10/2

Y1 - 2017/10/2

KW - Business and management studies

UR - http://www.emeraldinsight.com/journal/ijopm

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EP - 1303

JO - International Journal of Operations and Production Management

JF - International Journal of Operations and Production Management

IS - 10

ER -

Service fitness ladders: improving business performance in low cost or differentiated markets

Keywords

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