@article{773711f454624a9cafb544175a8ca0c6,
title = "Service fitness ladders: improving business performance in low cost or differentiated markets",
keywords = "Business and management studies",
author = "Alex Hill and Richard Cuthbertson and Benjamin Laker and Steve Brown",
year = "2017",
month = oct,
day = "2",
doi = "10.1108/IJOPM-03-2016-0142",
language = "English",
volume = "37",
pages = "1266--1303",
journal = "International Journal of Operations and Production Management",
issn = "0144-3577",
publisher = "Emerald Group Publishing Ltd.",
number = "10",
}