Service fitness ladders: improving business performance in low cost or differentiated markets

Alex Hill; Richard Cuthbertson; Benjamin Laker; Steve Brown

doi:10.1108/IJOPM-03-2016-0142

Service fitness ladders: improving business performance in low cost or differentiated markets

Alex Hill
, Richard Cuthbertson
, Benjamin Laker
, Steve Brown

Research output: Contribution to journal › Article › peer-review

1 Downloads (Pure)

Original language	English
Pages (from-to)	1266-1303
Journal	International Journal of Operations and Production Management
Volume	37
Issue number	10
DOIs	https://doi.org/10.1108/IJOPM-03-2016-0142
Publication status	Published - 2 Oct 2017

Keywords

Business and management studies

Access to Document

10.1108/IJOPM-03-2016-0142

Hill-A-37962-AAMAccepted author manuscript, 685 KBLicence: Unspecified

https://doi.org/10.1108/IJOPM-03-2016-0142

Cite this

@article{773711f454624a9cafb544175a8ca0c6,

title = "Service fitness ladders: improving business performance in low cost or differentiated markets",

keywords = "Business and management studies",

author = "Alex Hill and Richard Cuthbertson and Benjamin Laker and Steve Brown",

year = "2017",

month = oct,

day = "2",

doi = "10.1108/IJOPM-03-2016-0142",

language = "English",

volume = "37",

pages = "1266--1303",

journal = "International Journal of Operations and Production Management",

issn = "0144-3577",

publisher = "Emerald Group Publishing Ltd.",

number = "10",

}

TY - JOUR

T1 - Service fitness ladders

T2 - improving business performance in low cost or differentiated markets

AU - Hill, Alex

AU - Cuthbertson, Richard

AU - Laker, Benjamin

AU - Brown, Steve

PY - 2017/10/2

Y1 - 2017/10/2

KW - Business and management studies

UR - http://www.emeraldinsight.com/journal/ijopm

U2 - 10.1108/IJOPM-03-2016-0142

DO - 10.1108/IJOPM-03-2016-0142

M3 - Article

SN - 0144-3577

VL - 37

SP - 1266

EP - 1303

JO - International Journal of Operations and Production Management

JF - International Journal of Operations and Production Management

IS - 10

ER -

Service fitness ladders: improving business performance in low cost or differentiated markets

Keywords

Access to Document

Other files and links

Cite this