Streamline triage and manage user expectations: lessons from a qualitative study of GP out-of-hours services

Jennifer N Egbunike; Chris Shaw; Alison Porter; Lori A Button; Paul Kinnersley; Kerry Hood; Sue Bowden; Sue Bale; Helen Snooks; Adrian Edwards

doi:10.3399/bjgp10X483490

Streamline triage and manage user expectations: lessons from a qualitative study of GP out-of-hours services

Jennifer N Egbunike
, Chris Shaw
, Alison Porter
, Lori A Button
, Paul Kinnersley
, Kerry Hood
, Sue Bowden
, Sue Bale
, Helen Snooks
, Adrian Edwards

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	83-97
Journal	British Journal of General Practice
Volume	60
Issue number	572
DOIs	https://doi.org/10.3399/bjgp10X483490
Publication status	Published - 2010

Keywords

Health services research

Access to Document

10.3399/bjgp10X483490

https://doi.org/10.3399/bjgp10X483490

Cite this

@article{c79a9b3c397a42bf9e4ae215e6c38583,

title = "Streamline triage and manage user expectations: lessons from a qualitative study of GP out-of-hours services",

keywords = "Health services research",

author = "Egbunike, \{Jennifer N\} and Chris Shaw and Alison Porter and Button, \{Lori A\} and Paul Kinnersley and Kerry Hood and Sue Bowden and Sue Bale and Helen Snooks and Adrian Edwards",

year = "2010",

doi = "10.3399/bjgp10X483490",

language = "English",

volume = "60",

pages = "83--97",

journal = "British Journal of General Practice",

issn = "0960-1643",

publisher = "Royal College of General Practitioners",

number = "572",

}

TY - JOUR

T1 - Streamline triage and manage user expectations

T2 - lessons from a qualitative study of GP out-of-hours services

AU - Egbunike, Jennifer N

AU - Shaw, Chris

AU - Porter, Alison

AU - Button, Lori A

AU - Kinnersley, Paul

AU - Hood, Kerry

AU - Bowden, Sue

AU - Bale, Sue

AU - Snooks, Helen

AU - Edwards, Adrian

PY - 2010

Y1 - 2010

KW - Health services research

U2 - 10.3399/bjgp10X483490

DO - 10.3399/bjgp10X483490

M3 - Article

SN - 0960-1643

VL - 60

SP - 83

EP - 97

JO - British Journal of General Practice

JF - British Journal of General Practice

IS - 572

ER -