Teamworking and service quality: the limits of employee involvement

Chris Rees

Research output: Contribution to journal › Article › peer-review

Keywords

@article{e5c958835fb9448fb6ec67c84ae121ce,

title = "Teamworking and service quality: the limits of employee involvement",

keywords = "Business and management studies, empowerment, management control, teamwork, total quality management",

author = "Chris Rees",

year = "1999",

doi = "10.1108/00483489910286774",

language = "English",

volume = "28",

pages = "455--473",

journal = "Personnel Review",

issn = "0048-3486",

publisher = "Emerald Group Publishing Ltd.",

number = "5/6",

}

TY - JOUR

T1 - Teamworking and service quality

T2 - the limits of employee involvement

AU - Rees, Chris

PY - 1999

Y1 - 1999

KW - Business and management studies

KW - empowerment

KW - management control

KW - teamwork

KW - total quality management

U2 - 10.1108/00483489910286774

DO - 10.1108/00483489910286774

M3 - Article

SN - 0048-3486

VL - 28

SP - 455

EP - 473

JO - Personnel Review

JF - Personnel Review

IS - 5/6

ER -