The decay of positive and negative word of mouth after product experience

Robert East, Mark D. Uncles, Jenni Romaniuk, Chris Hand

    Research output: Contribution to journalArticlepeer-review

    Original languageEnglish
    Pages (from-to)350-355
    JournalAustralasian Marketing Journal
    Volume22
    Issue number4
    DOIs
    Publication statusPublished - Nov 2014

    Keywords

    • Business and management studies

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