The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: an empirical examination

Lesley Ledden; Stavros P. Kalafatis; Alex Mathioudakis

doi:10.1080/0267257X.2011.611117

The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: an empirical examination

Lesley Ledden
, Stavros P. Kalafatis
, Alex Mathioudakis

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	1232-1260
Journal	Journal of Marketing Management
Volume	27
Issue number	11-12
DOIs	https://doi.org/10.1080/0267257X.2011.611117
Publication status	Published - Oct 2011

Keywords

Business and management studies

Access to Document

10.1080/0267257X.2011.611117

http://dx.doi.org/10.1080/0267257X.2011.611117

Cite this

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title = "The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: an empirical examination",

keywords = "Business and management studies",

author = "Lesley Ledden and Kalafatis, \{Stavros P.\} and Alex Mathioudakis",

year = "2011",

month = oct,

doi = "10.1080/0267257X.2011.611117",

language = "English",

volume = "27",

pages = "1232--1260",

journal = "Journal of Marketing Management",

issn = "0267-257X",

publisher = "Taylor and Francis Ltd.",

number = "11-12",

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TY - JOUR

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T2 - an empirical examination

AU - Ledden, Lesley

AU - Kalafatis, Stavros P.

AU - Mathioudakis, Alex

PY - 2011/10

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KW - Business and management studies

U2 - 10.1080/0267257X.2011.611117

DO - 10.1080/0267257X.2011.611117

M3 - Article

SN - 0267-257X

VL - 27

SP - 1232

EP - 1260

JO - Journal of Marketing Management

JF - Journal of Marketing Management

IS - 11-12

ER -